wiebd Responsible Gaming — Your safety is our priority
Always keep entertainment under control. Use wiebd's deposit limits, self-exclusion, and time-out tools to enjoy safely.
Why we care about responsible gaming
wiebd believes that online betting and casino gaming is a purely entertainment activity — as long as it is enjoyed within limits. On our platform, every player's mental health, family life, and financial security are our highest priority.
Responsible gambling means playing within your means, not treating entertainment as a source of income, and seeking help quickly if a problem arises. On the wiebd platform, you have access to multiple protection tools — which you can use to manage your own gaming experience.
Remember: gambling is never a solution to financial problems. It is only a form of entertainment. If you feel that your urge to play is becoming uncontrolled, contact our 24/7 live chat support immediately or use the tools below.
Age limit is mandatory
On wiebd, only those aged 21 or above may open an account and play. We follow a strict verification process to prevent minors from accessing gaming.
Our Protection Tools
Deposit Limit
Set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one takes 72 hours to allow time for reconsideration.
Time-Out
Temporarily close your account for a set period (24 hours to 6 weeks). During this time you cannot log in, but it reactivates automatically when the period ends.
Self-Exclusion
Apply for a long-term or permanent self-exclusion. During exclusion, no account can be opened and no betting is possible. Our support team is always ready to help.
Reality Check
At regular intervals a notification appears on screen showing how long you have been playing and how much you have spent. This helps you stay aware.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given period. When the limit is reached, betting stops automatically.
24/7 Bengali Support
For any question or issue related to responsible gaming, our Bengali-speaking support team is available day and night. Join the live chat.
Warning signs of problematic gambling
If you notice the following signs in yourself or someone you know, it is time to seek help. Do not see these as weaknesses — awareness is strength.
How to self-exclude
Contact live chat
Submit your self-exclusion request through our 24/7 Bengali live chat support. A support agent will help you step by step.
Choose a duration
Choose your preferred duration from 1 month, 3 months, 6 months, 1 year, or permanent self-exclusion.
Verify your identity
For security, you will need to confirm your identity using the email address or details registered with your account.
Exclusion activated
As soon as your request is accepted, your account will be locked. There is no way to reopen it before the set period ends.
Limit features
| Limit type | Description | Time to take effect |
|---|---|---|
| Deposit Limit (decrease) | Reducing the upper limit on daily / weekly / monthly deposits | Immediate |
| Deposit Limit (increase) | Permission to deposit more than the existing limit | After 72 hours |
| Loss Limit | Setting a maximum loss amount within a given period | Immediate |
| Time-Out | Temporary account closure from 24 hours to 6 weeks | Immediate |
| Self-Exclusion (short-term) | Account closure for 1 month to 1 year | Immediate |
| Self-Exclusion (permanent) | Account closed permanently, reactivation is not possible | Immediate |
To set or change any limit, contact our 24/7 live chat support. Minimum deposit ৳200 and minimum withdrawal ৳800.
Ways to get help
Live Chat Support
For any issue — from setting deposit limits to self-exclusion — our Bengali-speaking agents are available 24/7. No judgment, just help.
Email Support
You can discuss confidential matters by email. Our email address is: [email protected] — we try to respond as quickly as possible.
Support for family and friends
Talk to the people close to you. If you are concerned about a loved one's gaming problem, our support team can help you too.
Protection for minors
For adults only
Age is verified when registering an account on wiebd. No one under the age of 21 may play on this platform. If you suspect an account belongs to a minor, please let us know.
Steps to protect your family
- Use family protection software on your device to prevent children from accessing gambling sites.
- Always keep your wiebd account password private and out of reach of children.
- Educate family members about responsible gaming and have open, healthy conversations about it.
Play safe, play with enjoyment
wiebd is always by your side to help you enjoy entertainment responsibly. Explore our games or visit the FAQ for more information.